Shipping policy

Last updated: August 5, 2026

Thank you for shopping with us! We are proud to pack and ship your orders directly from our home base in Tasmania, Australia.

Please review our shipping policy below to understand how and when your order will be delivered.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (Monday through Friday, excluding public holidays).

  • Once your order has been dispatched, you will receive a confirmation email containing your tracking number so you can monitor its journey.

2. Australian Domestic Shipping Rates & Estimates

We ship to all states and territories across Australia via Australia Post.

  • Standard Shipping:

    • Delivery Time: Estimated 3–7 business days (Please note that deliveries from Tasmania to mainland Australia may occasionally take an extra day or two depending on the destination).

    • Cost: Flat rate of $9.99 AUD.

3. Incorrect Address Disclaimer

  • It is the responsibility of the buyer to ensure that the shipping address entered at checkout is correct. We do our best to speed up processing and shipping times, which means we may not always be able to correct an incorrect address. If you notice an error, please contact us immediately via our support email.

4. Lost or Damaged Packages

  • Once Australia Post takes possession of the package, shipping times and transit conditions are managed by them. If your package is lost or arrives damaged, please contact us with your order number and photo evidence (if damaged), and we will do our best to assist you in lodging an inquiry with Australia Post.

5. Questions?

If you have any questions regarding your shipment, please feel free to reach out to us through our store contact page.